Life Flight Network

There. When You Need Us. ®

FAQ

What can I use as a form of payment?

We accept the following:

  • Visa
  • MasterCard
  • Discover
  • American Express 

Will I get a receipt with my order?

You will receive an itemized receipt with your shipped order.

Will my credit card be charged immediately?

No, your credit card will be charged the day that your order is shipped. You will only be charged for items actually shipped, as back ordered items will be charged when shipped. You will also receive an e-mail confirming that your order has been received.

What if my selection is sold out?

If an item is sold out or on back order, you will be notified within 24 hours of receipt of order.

How soon will my item ship?

Items in stock will ship within 3-4 working days of placed order.

How do I track my package online?

You will receive your tracking number by email once your package has been shipped. To track your UPS package on UPS.com, visit the UPS tracking reference webpage. Type your Tracking Code in the Tracking field. Select Track to view the package details on the Tracking Summary page.

Is my online order secure?

Your online credit card transactions are secure with LifeFlightNetworkStore.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. Making a credit card purchase is just as safe on our web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling (503) 235-5025, Monday - Friday from 9:00am to 4:00pm PST.

Where can I contact you if I have any questions related the online store?

Please call (503) 367-8601, Monday - Friday from 9:00am to 4:00pm PST. To ensure excellent customer service, calls may be randomly monitored. You can also email us at sales@impactpdx.com